Users must be at least 18 years old to use the Service. By creating an account, users represent that they meet this requirement and have the legal capacity to accept these Terms.

To access subscription features, users must register an account with accurate and complete information. Users may also sign in using supported identity providers (e.g., Google). The Company collects basic profile information from these providers as described in the Privacy Policy.

Users are responsible for keeping passwords and account credentials secure. Any activity under an account is the user's responsibility. Automated accounts or bots are strictly prohibited except for search engine indexing. The Company reserves the right to restrict, throttle, or suspend accounts at its discretion.

Go Loco offers the following subscription options:

Most content is free, but features such as AI voice chat, practice exercises, and extra modules require a subscription.

Subscriptions are billed in USD and processed through Stripe. Users authorize the Company to charge their selected payment method for recurring payments.

The Company reserves the right to change subscription pricing with at least 30 days notice to affected users via email or in-app notification. Continued use of the Service after the notice period constitutes acceptance of the updated pricing.

Users may cancel their subscription at any time. The subscription will remain active until the end of the current billing period, after which no further charges will occur.

All subscription fees are generally non-refundable. Refunds are only granted at the Company's discretion. Refund requests will be reviewed within 14 days. To request a refund, contact us at yo@golo.co.

Users are responsible for any taxes applicable to their subscription payments. Tax calculation is handled by Stripe at checkout.

Users retain ownership of any content they create or upload within the Service (e.g., notes, exercises, practice submissions) with the exception of prompts. Users may request deletion of their content at any time through the account settings in the app or by contacting us at yo@golo.co. All user content is licensed to the Company for platform-only display and operation of the Service.

All prompts submitted to Go Loco and the Generative AI Content they produce is owned by the Company. Users do not retain ownership of Generative AI Content and may not reproduce, redistribute, or use it for commercial purposes outside the platform. All Generative AI Content is public by default.

All content generated through the Service will be made public. By using the Service, users grant the Company and other users a worldwide, non-exclusive, royalty-free license to view, display, and interact with Generative AI Content within the platform and on other websites managed by the Company.

Go Loco's AI is designed to provide accurate language learning content and exercises. However, Generative AI Content may occasionally contain errors or incomplete information. Users should not rely on Generative AI Content as authoritative, and language learning outcomes are not guaranteed. The Company is not liable for mistakes, inaccuracies, or interpretations made based on Generative AI Content.

The Company respects intellectual property rights. Users may not upload or submit content that infringes the intellectual property rights of others. If a user believes that content on the Service infringes their intellectual property rights, they may submit a notice to yo@golo.co including a description of the work claimed to be infringed, the location of the infringing content on the Service, and contact information. The Company will review and respond to valid notices in accordance with applicable law.

Users agree to use the Service only for lawful purposes. Automated accounts, bots, or scripts are prohibited except for search engine indexing. Users may not attempt to manipulate the AI for malicious purposes, scrape content for AI training, redistribute Generative AI Content outside the platform, or use the Service in violation of these Terms. Violation may result in suspension or permanent restriction of access.

The Company may monitor usage and apply rate limits, throttle activity, or suspend accounts at its discretion to protect the Service.

Accounts may be terminated for violations of these Terms or at the Company's discretion. Termination may occur without prior notice.

The Company handles enforcement internally. Users may contact us at yo@golo.co to report issues or request review of enforcement actions. All final decisions are at the Company's discretion.

Users may delete their account at any time through the account settings in the app or by contacting us at yo@golo.co. Upon deletion, personal data will be handled in accordance with the Privacy Policy.

The Company may suspend or terminate access at its discretion, including for violations of these Terms or to protect the Service. Termination may occur without prior notice.

Upon termination, all licenses granted to and by the user for public content will continue only as necessary to operate the Service. The Company may retain aggregated, anonymized data and Generative AI Content in accordance with these Terms. Personal data will be handled in accordance with the Privacy Policy.

The Company collects data users provide and uses third-party services for analytics, cookies, and payment processing. Data may be used to improve AI models, personalize the experience, and operate the Service. For full details, see the Privacy Policy.

Users may request deletion of their personal data or user content through the account settings in the app or by contacting us at yo@golo.co.

The Company implements reasonable technical and organizational measures to protect data, including HTTPS/TLS encryption, secure authentication via Firebase, and PCI-compliant payment processing through Stripe.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. Generative AI Content may contain errors and should not be relied upon as authoritative. Language learning outcomes are not guaranteed.

To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special, or consequential damages arising from use of the Service, including loss of data, loss of revenue, or interruption of service. Aggregate liability for direct damages is limited to the total subscription fees paid in the 12 months preceding the claim.

Users agree to indemnify and hold the Company harmless from any claims, damages, or expenses arising out of their use of the Service, violation of these Terms, or infringement of any third-party rights.

Nothing in these Terms limits rights users may have under applicable law that cannot be waived by contract.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Any disputes arising from these Terms will be resolved by binding arbitration under the rules of the American Arbitration Association. Users waive the right to participate in any class action lawsuit or class-wide arbitration related to the Service. Either party may seek injunctive relief in a court of competent jurisdiction where necessary to protect their rights pending arbitration.

Users outside the United States acknowledge that arbitration will be conducted under AAA rules and that Delaware law governs these Terms. Nothing in this section limits rights users may have under applicable local law that cannot be waived by contract.

The Company aims to provide reliable access to the Service, but availability is not guaranteed. The Service may be interrupted for maintenance, updates, or other reasons without prior notice.

The Company may perform scheduled maintenance or experience unplanned outages. The Company is not liable for damages resulting from service interruptions.

The Service uses third-party tools including Stripe for payments, Amplitude for analytics, Google for authentication, and other services for data storage. Use of these services is subject to their own terms and privacy policies.

The Company reserves the right to deactivate or remove inactive accounts after one year of inactivity, in accordance with the data retention practices described in the Privacy Policy.

The Company may update these Terms from time to time. Material changes — including changes that affect user rights, content ownership, or payment terms — will be communicated via email to users who have opted in to communications, or via in-app notification. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms and of the AI content practices described in the AI Notice.

The Company may assign its rights or obligations under these Terms at any time without notice to users.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect.

These Terms, together with the Privacy Policy and AI Notice, constitute the entire agreement between users and the Company regarding the Service.